2016 – 2019
Program Director
Design Adoption Framework, IBM Services
I led the development and delivery of the Design Adoption Framework. This framework helped companies adopt human-centered design practices, organization-wide, enabling outstanding user experiences and repeatable outcomes at scale.
I started as the offering Strategy Lead, delivering on the first design adoption client engagement with AT&T. I subsequently took over leadership of the offering, built the playbook, crafted the bill of materials, and enabled other IBM design leaders to co-lead client engagements.
2015 – 2016
Design Practice Manager
Core Team—Practices, IBM Design
As part of the Practices Team at IBM Design, I mentored design team leads, educated early career and industry new hires, and created systems to articulate and improve the practice of design at a global scale. This included contributions to creating IBM Design Thinking (now known as Enterprise Design Thinking) and the Practice of User Experience Design.